Privacy Policy and Data Protection

Last updated: June 30, 2026

At Surtrek, we deeply value the trust you place in us when planning your travel experiences. The privacy and security of your personal data are fundamental to our operations. This Privacy Policy clearly and transparently outlines how we collect, use, store, and protect your information when you visit our website and book our services.

1. Who is Responsible for Processing Your Data?

Company Name: Surtrek Tour Operator

Address: Muros N27-95 & González Suárez, Quito – Ecuador

Contact Email: info@surtrek.com

2. What Personal Data Do We Collect?

To design and coordinate your tailor-made itineraries, we collect the following information:

Contact Information: Full name, email address, phone number, and country of residence.

Travel Details: Destination preferences, estimated travel dates, number of passengers, specific interests, and any special requests required to customize your experience.

Technical Browsing Data: IP address, browser type, operating system, date and time of access, and browsing behavior on our website captured through cookies.

Note on Sensitive Data: On occasion, to ensure your safety and well-being during your trip, we may require information regarding dietary restrictions, medical conditions, or mobility requirements. This data will be handled with strict confidentiality and processed only with your explicit consent.

3. How Do We Use Your Data?

At Surtrek, we process your information for the following legitimate purposes:

Inquiry Management: To respond to your requests for information, quotes, and custom itineraries.

Travel Design and Booking: To coordinate flights, hotels, transportation, local guides, and experiences with our regional and global partners.

Security and Prevention: To monitor website traffic in order to detect spam, prevent fraud, and ensure the cybersecurity of our digital platform.

Communication and Marketing: To provide updates regarding your itinerary or, if you have opted in, to send you our newsletters and exclusive Surtrek travel inspirations.

4. Who Do We Share Your Data With?

To make your journey possible, it is strictly necessary to share certain information with trusted third-party partners who operate under the same high standards of confidentiality:

Travel Service Providers: Accommodations, airlines, transportation companies, cruise lines, and local guides involved in your specific itinerary.

Technology Partners: Customer Relationship Management (CRM) platforms and secure cloud storage services essential for Surtrek’s daily operations.

Surtrek does not sell, rent, or trade your personal data with third parties under any circumstances.

5. Data Retention and Security

We retain your personal data only for as long as necessary to fulfill the purposes outlined above, manage your travel history, or comply with legal and financial obligations.

We implement advanced technical, administrative, and physical security measures (such as data encryption, firewalls, and restricted access controls) to safeguard your information against unauthorized access, loss, or alteration.

6. Your Rights (Access, Rectification, and Erasure)

As the owner of your data, you retain full control over your information. At any time, you have the right to request:

Access: To know what personal data we hold about you.

Rectification: To update or correct inaccurate or incomplete information.

Erasure/Deletion: To request that we delete your data from our systems (provided it does not conflict with ongoing legal or contractual obligations).

Withdrawal of Consent: To opt-out of receiving any marketing communications.

To exercise any of these rights, please submit a formal request to our team at info@surtrek.com.

7. Use of Cookies

Our website uses cookies to enhance your user experience, analyze traffic, and optimize our marketing efforts. You can configure your browser settings to reject cookies, though this may affect the functionality of certain sections of our website.

8. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in legal regulations or our operational practices. Any updates will be posted directly on this page with the revised “Last updated” date.